Privacy & TERMS OF USE

Applies to the Carl’s Jr.® informational website, the online ordering platform, the Carl’s Jr.® mobile application, in-restaurant kiosks, and My Carl’s Rewards, in Australia.

Last updated: 14 July 2026| Version 3.0

1. Introduction and who this policy covers

1.1 Carl’s Jr. Restaurants LLC (“we“, “us“, “our“, the “Franchisor Entity“) is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs“).

1.2 This Privacy Policy explains how we collect, hold, use, disclose and protect personal information relating to guests, My Carl’s Rewards members, users of our website(s), app and in-restaurant kiosks, and other individuals we interact with in connection with the Carl’s Jr.® brand in Australia.

1.3 We currently operate:

• an informational website (carlsjr.com.au), which displays our menu, nutritional information and My Carl’s Rewards details, and links through to online ordering;
• an online ordering platform, operated using our third-party ordering technology platform, where you can place delivery and pickup orders and manage your My Carl’s Rewards account;
• a mobile application, also built on the same underlying technology platform;
• in-restaurant kiosks, used to place orders and scan into My Carl’s Rewards.

This single Privacy Policy applies across all of the above (together, the “Platform“). Some sections apply specifically to one channel (for example, the kiosk) — this is noted where relevant.

1.4 Who this policy applies to. This policy applies to personal information collected by the Franchisor Entity through the Platform and My Carl’s Rewards. Independent franchisees (“Restaurant Operators“) that operate individual restaurants under the Carl’s Jr.® brand are responsible for in-restaurant network infrastructure and physical security at their location, and for certain limited operational updates (e.g. stock outages, trading hours, local promotions). Restaurant Operators do not access, collect or manage customer personal information through the Platform — Section 5 explains what, if anything, is shared with them.

1.5 The Carl’s Jr.® brand, systems and trademarks are owned by or licensed from CKE Restaurants Holdings, Inc. and its affiliates (“CKE” / the “Franchisor Group“), a separate corporate group headquartered in the United States. Section 6 explains what is disclosed to CKE and where.

1.6 By using the Platform, enrolling in My Carl’s Rewards, or by dining with us, you acknowledge the collection and use of personal information as described in this Privacy Policy. Marketing communications require your separate consent, described in Section 8.

2. The kinds of personal information we collect/require

(a) Identity and contact information: name, email address, and phone number.

(b) Account and authentication data: email and password (for online ordering platform and app accounts), My Carl’s Rewards membership number, communication preferences.

(c) Order and transaction information: takeaway, delivery and kiosk orders, order history, modifiers, restaurant location, order value, promotional codes, and time of order.

(d) Payment information: We do not store full payment details. Our payment providers may collect and store limited payment information, such as card type, the last four digits of the card number and transaction reference. Full card numbers are not stored by us — they are processed and tokenised by our PCI-DSS compliant payment providers.

(e) My Carl’s Rewards information: membership details, stamps earned and redeemed, reward vouchers, and information provided on enrolment or profile update.

(f) Kiosk information: name, and — where you choose to provide them — email address and mobile number, collected for order confirmation, receipts, and (where you are a My Carl’s Rewards member) to identify your account when you scan in.

(g) Device, technical and usage data: device type, operating system, browser, IP address, app version, crash logs, and app usage analytics may be collected.

(h) Marketing engagement data: email opens, click-throughs, and campaign responses, only where you have consented to marketing (Section 8).

(i) Sensitive information: we do not generally seek to collect sensitive information. Where you voluntarily provide dietary or allergen information, we use it only to serve you safely.

3. How we collect personal information

3.1 We collect information:

• directly from you — placing an order online, in the app, or at a kiosk; creating an account; enrolling in or using My Carl’s Rewards; contacting us;
• automatically — through cookies and analytics tools when you use our website(s) and app (see our Cookies & Tracking Notice);
• from third parties — delivery aggregators, payment processors, our CRM/marketing platform provider, point-of-sale technology provider, and our e-commerce and kiosk technology provider, each acting on our behalf.

3.2 If you provide personal information about another person (for example, ordering for delivery to someone else), you confirm you have their consent to do so.

4. Why we collect, hold, use and disclose personal information

(a) Operating our services — taking and fulfilling orders (online, in-app, or via kiosk), processing payments, arranging delivery, customer service, account administration.

(b) Operating My Carl’s Rewards — enrolling members, recording stamps, issuing and applying rewards, and communicating with you about the program.

(c) Personalisation — recommending menu items based on your order history. This is a simple, rules-based recommendation feature — see Section 7 for what this does and doesn’t involve.

(d) Marketing communications — offers, updates and promotional content by email or SMS, including re-engagement messages (for example, where you haven’t visited in a while), only where you have separately consented. You can opt out at any time (Section 8).

(e) Analytics — understanding how our website and app are used, measuring performance, and informing menu and service improvements.

(f) Fraud prevention and security — detecting and preventing fraudulent orders and account misuse. Your phone number, in particular, is retained specifically to help us detect multiple or duplicate account creation.

(g) Legal and regulatory compliance — obligations under the Australian Consumer Law, Food Standards Code, Privacy Act, Spam Act, and cooperating with regulators and law enforcement.

5. Who we share personal information with

(a) Our service and technology providers, engaged to operate the Platform on our behalf, including: our online ordering, kiosk, app and point-of-sale technology provider (including associated data hosting and management), our CRM/marketing platform provider, our point-of-sale technology provider, our payment providers, and delivery aggregators for orders you place for delivery.

(b) Restaurant Operators — limited to the fact of an order having been placed and its contents, so that the restaurant fulfilling your order can prepare and hand it over. Restaurant Operators do not otherwise receive or access your account, contact, or payment details.

(c) CKE Restaurants Holdings, Inc. and its affiliates — we send transaction-level data to CKE in the United Arab Emirates and the United states for group reporting and brand oversight, and CKE personnel may access customer personal information for these purposes. Section 6 explains this further.

(d) Government, regulators and law enforcement — where required or authorised by law.

(e) Successors — in connection with a corporate transaction such as a sale, merger, or restructure.

(f) With your consent — to any other party you authorise.

6. Cross-border disclosure of personal information (APP 8)

6.1 Our systems and databases are currently hosted in Australia (Sydney).

6.2 Notwithstanding this, some personal information — specifically, transaction-level data — is disclosed to CKE Restaurants Holdings, Inc. and its affiliates in the United States and the United Arab Emirates, and CKE personnel in these locations may be able to access non-sensitive customer personal information for group reporting and brand oversight purposes.

6.3 Before disclosing personal information overseas, we take reasonable steps required by APP 8.1 to ensure the overseas recipient handles it consistently with the APPs, including contractual data-protection commitments and access controls.

6.4 Some of our other service providers may also be located, or use infrastructure located, outside Australia. Details of specific overseas recipients are available on request to our Privacy Officer (Section 12).

7. Personalisation and automated processing

7.1 What we currently do. We use your order history to make simple, rules-based menu recommendations (for example, suggesting an item you have previously ordered). This does not involve artificial intelligence or machine-learning models, and does not make or substantially inform any decision that affects your rights or interests.

7.2 What we don’t currently do. We do not currently use AI/ML-based automated decision-making in connection with the Platform, My Carl’s Rewards, personalisation, or fraud detection.

7.3 Future changes. Our technology provider has automated decision-making and AI-based features on its product roadmap. If we introduce any such feature that could reasonably be expected to significantly affect your rights or interests, we will update this Privacy Policy beforehand, describe the kinds of personal information used and decisions involved, and provide a pathway for human review, consistent with APP 1.7–1.9.

8. Direct marketing

8.1 Direct marketing (including re-engagement messages, such as where you haven’t ordered in a while) is sent only where you have separately consented, in accordance with the Spam Act 2003 (Cth) and APP 7. Marketing consent is not a condition of using the Platform, joining My Carl’s Rewards, or placing an order.

8.2 Every marketing communication includes a functional unsubscribe mechanism. You can also update your preferences at any time in the app or online ordering platform account settings, or by contacting us.

8.3 If you unsubscribe from marketing, you will still receive transactional and service messages (for example, order confirmations and My Carl’s Rewards notices).

9. My Carl’s Rewards — specific data notice

9.1 My Carl’s Rewards is our customer loyalty program, operated by the Franchisor Entity using our online ordering, kiosk and app technology platform.

9.2 By enrolling, you consent to us collecting and using your personal information — including your transaction history — to: (a) administer your membership and stamp balance; (b) apply and track rewards; (c) recognise you when you scan in at a kiosk, online, or in the app; (d) contact you about the program and, where you separately consent, about promotions and offers.

9.3 Full program details (how stamps are earned, reward value, redemption windows, and fair-use limits) are set out in the My Carl’s Rewards Program Rules.

9.4 Closing your account. You can close your account at any time in the app or online ordering platform, or by contacting us. See Section 11 for what happens to your information when you do.

10. How we protect personal information

10.1 We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our online ordering, app and kiosk platform is operated using third-party technology, whose systems are independently penetration-tested by an external provider on an annual basis.

10.2 We have processes to respond to and, where required, notify affected individuals and the OAIC of eligible data breaches under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act).

10.3 No system is completely secure. If you suspect a breach involving your information, contact us immediately (Section 12).

11. How long we hold personal information

11.1 We are currently reviewing formal data retention periods. We retain personal information only for as long as reasonably necessary for the purposes described in Section 4, or as required by law.

11.2 Account deletion. If you request deletion of your account, your personal information (name, email, phone number and other identifying details) is completely wiped and overwritten from our systems. Your transaction history, stamp/rewards history, orders and favourites are retained in de-identified form for record-keeping and reporting purposes, and can no longer be linked back to you.

11.3 Phone number retention for fraud prevention. Your phone number may be retained separately from other account information for the purpose of preventing the creation of multiple or duplicate accounts.

12. Your rights — access, correction, deletion and complaints

12.1 Access and correction. You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

12.2 Deletion. You can permanently delete your account at any time via the app or online ordering platform. See Section 11.2 for how this affects your data.

12.3 How to contact us. https://carlsjr.com.au/2/contact/, | Post: CKE RESTAURANTS HOLDINGS, INC. 6700 Tower Circle, Suite 1000 Franklin, TN 37067

12.4 Complaints. For a complaint about a specific order or restaurant, contact the restaurant directly or via ttps://carlsjr.com.au/2/contact/. For a complaint about how we handle personal information, or a brand-level escalation, contact us using the details in Section 12.3. We will investigate and respond within a reasonable time (usually 30 days). If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992.

13. Children

13.1 The Platform, account creation, ordering and My Carl’s Rewards are not directed at, and are not available to, individuals under 18. We do not knowingly collect personal information from children under 18 through these features. If you believe we have collected information from a child under 18, contact us to have it removed.

14. Changes to this Privacy Policy

14.1 We may update this Privacy Policy from time to time, including as our technology and data-handling practices mature (for example, once formal retention periods and AI/automated decision-making features, if any, are finalised). The current version is always available at (carlsjr.com.au) and in the app. Material changes will be notified via the Platform, by email, or by in-app notice.

Version: 3.0 | Effective date: 31 July 2026

Last updated: 14 July 2026| Version 3.0

Who collects your information: Carl’s Jr. Restaurants LLC, the Australian operator of the Carl’s Jr.® brand (“we“, “us“, “our“). Our online ordering platform, app and My Carl’s Rewards are provided using our third-party ordering, kiosk and app technology platform.

What we collect: your name, email address, phone number, account password, order and transaction history, and My Carl’s Rewards activity.

Why we collect it: to create and manage your account, take and fulfil your orders, operate My Carl’s Rewards, personalise menu recommendations based on your order history, send you offers (with your separate consent), and detect and prevent fraud (including using your phone number to detect duplicate accounts).

Who we share it with: the operator of the restaurant fulfilling your order (limited to your order details), our technology and service providers, payment providers, delivery aggregators (for delivery orders), CKE Restaurants Holdings, Inc. and its affiliates in the United States, and other service providers described in our Privacy Policy.

Consequences of not providing this information: you may not be able to create an account, place orders, or participate in My Carl’s Rewards.

Overseas disclosure: your information is disclosed to CKE Restaurants Holdings, Inc. and its affiliates in the United States. Our systems are otherwise hosted in Australia. See Section 6 of our Privacy Policy.

Automated decisions: we do not currently use AI or automated decision-making that significantly affects your rights or interests — see Section 7 of our Privacy Policy.

Your rights: you can request access to or correction of your information, request deletion of your account, opt out of marketing, or make a privacy complaint at any time.

Age requirement: you must be at least 18 years old to create an account, place an order, or join My Carl’s Rewards.

How to contact us: https://carlsjr.com.au/2/contact/, | Post: CKE RESTAURANTS HOLDINGS, INC. 6700 Tower Circle, Suite 1000 Franklin, TN 37067

Applies to the Carl’s Jr.® informational website, online ordering platform, and mobile application in Australia

Last updated: 14 July 2026| Version 3.0

1. About this Notice

1.1 This Notice explains how we use cookies and similar technologies (“Tracking Technologies“) across our informational website (carlsjr.com.au), our online ordering platform, and our mobile application, in Australia, operated by Carl’s Jr. Restaurants LLC (“we“, “us“, “our“).

1.2 This Notice should be read alongside our Privacy Policy and Terms of Use.

2. What are cookies and similar technologies?

• Cookies — small text files placed on your device by your browser.
• SDKs — code embedded in our mobile app that collects device and usage data.
• Local storage — small data stores on your device used to remember preferences, such as your cart contents.

3. The categories of Tracking Technologies we use

(a) Strictly necessary — enable core functionality such as logging in, maintaining your cart, processing payments, and security. These cannot be disabled without affecting how the Platform works.

(b) Functional — remember your preferences (e.g. selected restaurant, saved order) and keep you logged in to My Carl’s Rewards.

(c) Analytics and performance — help us understand how the website and app are used, and measure app crashes and performance.

(d) Click-through tracking — when you move from our informational website (carlsjr.com.au) to our online ordering platform to place an order, a cookie may record that click-through so we can measure how customers move between the two.

4. Third parties that receive information via Tracking Technologies

• Analytics tools.
• Online ordering, kiosk and app technology provider.
• CRM/marketing platform provider.
• Payment providers.

Some of these providers are located, or use infrastructure located, overseas — see Section 6 of our Privacy Policy.

5. My Carl’s Rewards tracking

5.1 If you are logged in to My Carl’s Rewards on the website or app, Tracking Technologies may associate your browsing and ordering activity with your membership, so we can record stamps and apply rewards correctly.

6. Online ordering — cart and checkout tracking

6.1 During online ordering, we use Tracking Technologies to: (a) maintain your cart between pages; (b) remember your selected restaurant and delivery address; (c) prevent duplicate orders; (d) measure checkout performance.

7. Your choices

7.1 We use non-essential Tracking Technologies (analytics and click-through tracking). Most browsers let you block or delete cookies. Blocking strictly necessary cookies may prevent parts of the Platform working (e.g. checkout).

8. How long Tracking Technologies stay on your device

• Session cookies are deleted when you close the browser.
• Persistent cookies last up to [24] months.

9. Changes and contact

9.1 We may update this Notice from time to time. Material changes will be notified via the Platform.

9.2 Questions: https://carlsjr.com.au/2/contact/  | Post: CKE RESTAURANTS HOLDINGS, INC. 6700 Tower Circle, Suite 1000 Franklin, TN 37067   

A schedule to the Carl’s Jr.® Terms of Use

Last updated: 14 July 2026 | Version 3.0

1. About these Rules

1.1 These Program Rules (“Rules“) govern participation in My Carl’s Rewards (“Program“), operated by Carl’s Jr. Restaurants LLC (“we“, “us“, “our“, the “Franchisor Entity“), using our online ordering, kiosk and app technology platform.

1.2 These Rules form a schedule to, and should be read together with, our Terms of Use and Privacy Policy.

1.3 By enrolling in the Program, you agree to these Rules.

2. Eligibility

2.1 You must be at least 18 years old.

2.2 One membership per person. Business, corporate and duplicate accounts are not permitted. We may use information such as your phone number to detect and prevent duplicate accounts (see our Privacy Policy).

3. Enrolment

3.1 You may enroll via our website, the app, or by scanning in at a participating restaurant kiosk.

3.2 You must provide accurate information and keep your account details current.

4. Earning stamps

4.1 You earn 1 stamp for every $15 spent on eligible purchases at participating restaurants in Australia, regardless of whether the fulfilling restaurant is company-operated or operated by a Restaurant Operator.

4.2 Eligible purchases: purchases made online, in the app, in-restaurant, or via kiosk, where you are logged in or have scanned in to your My Carl’s Rewards account at the time of purchase.

4.3 Fair use — one stamp per day. To keep the Program fair for all members, you may earn a maximum of one stamp per calendar day, regardless of the number or value of separate purchases made that day. We may investigate and take action under clause 9 where we reasonably suspect a member is attempting to circumvent this limit.

4.4 Stamps must be claimed at the time of purchase by being logged in or scanned in. We are not able to backdate stamps to a purchase made without being logged in or scanned in.

5. Redeeming rewards

5.1 Once you have earned 5 stamps, you receive a $10 reward to use on your next visit. The reward is automatically applied at checkout (online, in-app, in-restaurant or via kiosk) once earned, and is also visible to you as a voucher in your account.

5.2 Redemption window. Your reward must be used within 45 days of being earned, after which it expires.

5.3 Rewards have no cash value and are not transferable, saleable, or exchangeable.

5.4 Redemption is subject to availability at the fulfilling restaurant.

5.5 Rewards cannot be combined with other offers unless expressly stated.

6. Promotions and bonus stamps

6.1 We may run promotional campaigns offering bonus stamps or special rewards, subject to additional promotion-specific terms, which may include different fair-use limits to those in clause 4.3.

7. Changes to the Program

7.1 We may vary these Rules, the earn rate, reward value, redemption window, or fair-use limits, where reasonably necessary for legitimate business, operational, legal or security reasons — including as our online ordering, kiosk and app technology platform continues to roll out.

7.2 For material changes that reduce your entitlements (including the value of accrued stamps or the redemption window), we will give at least 30 days’ prior notice by email, in-app notice, or on the Platform, and a reasonable opportunity to redeem affected stamps or rewards — except where the change is required by law, relates to fraud, misuse or error, or is reasonably necessary to protect the security or integrity of the Program (see clause 9).

7.3 Continued participation after the effective date constitutes acceptance of the changes. Nothing in this clause limits your rights under the Australian Consumer Law.

7.4 We may terminate the Program on 90 days’ notice, during which you may redeem accrued stamps and rewards.

8. Points/stamp adjustment and removal

8.1 We may adjust, remove, or decline to award stamps or rewards where: (a) a purchase is cancelled, refunded, or found to be fraudulent; (b) a technical or pricing error resulted in stamps being incorrectly awarded; or (c) the fair-use limit in clause 4.3 has been exceeded through manipulation of the Program (rather than genuine use).

8.2 Where practicable, we will notify you of an adjustment or removal and the reason for it.

9. Suspension and forfeiture for fraud or breach

9.1 We may suspend or terminate your membership, and forfeit accrued stamps and rewards, immediately and without the notice periods in clauses 5.2 or 7.2, where you: (a) breach these Rules or the Terms of Use; (b) provide false information; (c) engage in fraud, manipulation, or abuse of the Program (including circumventing the one-stamp-per-day limit); (d) resell, transfer, or misuse rewards.

9.2 Where practicable, we will notify you of the suspension or forfeiture and the reason for it, and provide a pathway for human review on request, unless doing so would compromise a fraud or security investigation.

10. Data and privacy

10.1 Your enrolment and participation involve the collection and use of personal information as described in our Privacy Policy, including sharing with CKE Restaurants Holdings, Inc. and its affiliates and with our online ordering, kiosk and app technology provider.

10.2 Marketing communications require your separate consent and can be opted out of at any time (transactional Program messages will continue).

11. Tax

11.1 You are responsible for any tax payable on rewards received.

12. Closing your account

12.1 You may close your account at any time via the app, website, or by contacting us.

12.2 Unredeemed stamps and rewards will be forfeited on closure.

13. General

13.1 If any provision is unenforceable, it is severed.

13.2 These rules are governed by the laws in force in Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Australia.

13.3 Contact: https://carlsjr.com.au/2/contact/ | Post: CKE RESTAURANTS HOLDINGS, INC. 6700 Tower Circle, Suite 1000 Franklin, TN 37067  

Applies to the Carl’s Jr.® informational website, the online ordering platform, the mobile application, and in-restaurant kiosk ordering, in Australia

Last updated: 14 July 2026 | Version 3.0

1. About these Terms and who the parties are

1.1 These Terms of Use (“Terms“) govern your access to and use of: (a) our informational website at (carlsjr.com.au); (b) our online ordering platform, accessible via (carlsjr.com.au) or directly; (c) our mobile application, available from the App Store and Google Play Store; and (d) in-restaurant kiosk ordering (together, the “Platform“).

1.2 Two websites, one journey. (carlsjr.com.au) displays our menu, nutritional information and My Carl’s Rewards details, and is maintained by a third-party website consultant on our behalf. If you choose to place an order, you will be automatically directed to our online ordering platform, which is separately operated using our online ordering technology platform. Both are operated by us for the purposes of these Terms.

1.3 Who operates the Platform. The Platform is operated by Carl’s Jr. Restaurants LLC (“we“, “us“, “our“, the “Franchisor Entity“), the authorised operator in Australia of the Carl’s Jr.® brand.

1.4 Who you contract with for food and beverages. Carl’s Jr.® restaurants are operated by independent franchisees (“Restaurant Operators“). Your contract for the supply of food and beverages, and any consumer guarantee claim relating to that food or service, is with the Restaurant Operator of the specific restaurant that prepares or fulfils your order — not with the Franchisor Entity, unless the Franchisor Entity is itself the Restaurant Operator for that location. The fulfilling restaurant is identified at the point of order and on your receipt.

1.5 What Restaurant Operators do and don’t do. Restaurant Operators are responsible for their restaurant’s network and physical security, and can update certain store-level details (such as stock outages, trading hours, and local promotions). Restaurant Operators do not operate, and do not have access to customer data collected thr

1.6 You will be asked to accept these Terms when you create an account, place an order, join My Carl’s Rewards, or otherwise use a Platform feature requiring acceptance. By doing so, or by continuing with a transaction after these Terms have been presented, you agree to be bound by these Terms and our Privacy Policy.

1.7 Kiosk ordering. Where you order at an in-restaurant kiosk, these Terms and our Privacy Policy apply to that order and to any details you provide at the kiosk, even though the kiosk itself displays only a short-form notice — see the Kiosk Point-of-Collection Notice.

2. Eligibility and account

2.1 You must be at least 18 years old to create an account, place an order, or join or use My Carl’s Rewards. General browsing of carlsjr.com.au is not restricted by age.

2.2 You are responsible for the accuracy of information you provide and for keeping your login credentials (email and password) confidential.

2.3 We may suspend or terminate accounts for breach of these Terms, suspected fraud, or misuse.

3. Our services

3.1 The Platform offers: (a) takeaway ordering for collection; (b) delivery ordering; (c) in-restaurant kiosk ordering; and (d) participation in My Carl’s Rewards.

3.2 Menu items, prices and availability are set and may be varied by the relevant Restaurant Operator and may change without notice. Images are indicative only.

3.3 An order may be refused or cancelled by the fulfilling Restaurant Operator (or, for Platform-level issues, by us) where there is a reasonable basis to do so, including where an item is unavailable, there is an obvious pricing or technical error, fraud or misuse is reasonably suspected, payment is not authorised, or fulfilment is prevented by circumstances outside reasonable control. If an order or affected item is cancelled after payment has been taken, a refund will be provided, unless the cancellation arises from your fraud, misuse or breach of these Terms. Nothing in this clause limits your rights under the Australian Consumer Law (“ACL“).

4. Orders, pricing and payment

4.1 All prices are in Australian dollars and inclusive of GST unless stated otherwise. Delivery fees and any surcharges are shown before you confirm your order.

4.2 An order is accepted only when a confirmation is sent. No contract exists prior to confirmation.

4.3 Payment is processed by our third-party payment providers. Full card details are not stored by us or the Restaurant Operator.

4.4 You warrant that you are authorised to use the payment method provided.

5. Allergens, dietary information and food safety

5.1 Food is prepared by Restaurant Operators in kitchens that may handle allergens, and cross-contamination cannot be guaranteed. Customers with severe allergies should check the allergen information available on the Platform or contact the relevant restaurant directly before ordering.

5.2 Nutritional and ingredient information is provided as a guide and may vary by location and supplier.

6. Delivery and collection

6.1 Delivery times are estimates only. Delivery may be fulfilled by us, the Restaurant Operator, or a third-party delivery aggregator, whose own terms may also apply to that part of the transaction.

6.2 Risk in the goods passes to you on delivery or collection.

7. Consumer guarantees, refunds and remedies

7.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law that cannot lawfully be excluded.

7.2 If a product is not of acceptable quality or fit for its intended purpose, you are entitled to a refund, replacement or repair as required by the ACL, from the Restaurant Operator that supplied it.

7.3 To raise a complaint or remedy request: contact the restaurant directly, or visit (carlsjr.com.au). Complaints are handled by the fulfilling restaurant in the first instance; brand-level complaints or unresolved escalations are handled by us.

8. My Carl’s Rewards

8.1 Operator. My Carl’s Rewards is operated by us (the Franchisor Entity), using our online ordering, kiosk and app technology platform, across participating Carl’s Jr.® restaurants, online, and in the app. Full terms are set out in the My Carl’s Rewards Program Rules, which form part of these Terms.

8.2 Enrolment. Membership is free and requires that you are at least 18 years old. One account per person. You may enroll via the website, app, or at a participating restaurant kiosk (by scanning in).

8.3 How the program relates to Restaurant Operators. Stamps and rewards do not change who your contract for food and beverages is with (see clause 1.4).

8.4 Changes to the Program. We may change My Carl’s Rewards where reasonably necessary for legitimate business, operational, legal or security reasons. Reasonable prior notice will be given of any material change likely to reduce your entitlements, consistent with the notice provisions in the Program Rules. Nothing in this clause limits your rights under the ACL.

9. Privacy and data

9.1 Our collection, use and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

9.2 By using the Platform you acknowledge collection and use of your personal information as described in the Privacy Policy, including for account administration, ordering, My Carl’s Rewards, analytics, personalisation, sharing with CKE and our service providers, and marketing (with your separate consent).

9.3 We do not currently use AI or automated decision-making in a way that significantly affects your rights or interests. If this changes, the Privacy Policy will be updated in advance — see Section 7 of the Privacy Policy.

10. Suspension, termination and acceptable use

10.1 You must not: use the Platform unlawfully; scrape or reverse-engineer it; upload malicious code; interfere with security; impersonate others; or misuse My Carl’s Rewards (see the Program Rules).

10.2 We may remove content, and suspend or terminate accounts (including My Carl’s Rewards membership) of users who breach clause 10.1 or these Terms, act fraudulently, or misuse the Platform. Where practicable, we will notify you of the reason.

11. Intellectual property

11.1 All content on the Platform (including the Carl’s Jr.® name, logos, menus, images and software) is owned by or licensed to us.

11.2 You are granted a limited, revocable, non-exclusive licence to use the Platform for its intended purpose.

11.3 If you submit content to the Platform (reviews, photos, comments or feedback), you retain ownership, but grant us, our related bodies corporate, participating Restaurant Operators, our service providers, and CKE a worldwide, royalty-free, non-exclusive licence to use it for operating, improving, promoting and marketing the Platform, My Carl’s Rewards and Carl’s Jr.® restaurants.

12. Third-party links and services

12.1 The Platform integrates with third-party services including payment providers, delivery aggregators, and analytics providers. Their own terms govern your use of those services.

13. Availability and disclaimers

13.1 We do not warrant that the Platform will be uninterrupted or error-free.

13.2 To the maximum extent permitted by law, and always subject to clause 7, our liability for any claim relating to the Platform itself is limited, at our option, to re-supplying the relevant service or refunding the price paid for the affected order.

14. Changes to these Terms

14.1 We may amend these Terms from time to time, including as our online ordering, kiosk and app technology platform continues to roll out. Material changes will be notified via the Platform or by email at least 14 days before they take effect.

15. Dispute resolution and governing law

15.1 The parties will attempt to resolve any dispute in good faith before commencing proceedings.

15.2 These Terms are governed by the laws in force in Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Australia

16. General

16.1 If any clause is unenforceable, it is severed and the balance continues in force.

16.2 A failure to enforce any right is not a waiver.

16.3 You may not assign your rights without our consent; we may assign to a related body corporate or successor.

16.4 These Terms, together with the Privacy Policy, the Cookies & Tracking Notice, and the My Carl’s Rewards Program Rules, form the entire agreement in respect of your use of the Platform.

Contact: https://carlsjr.com.au/2/contact/  | Post: CKE RESTAURANTS HOLDINGS, INC. 6700 Tower Circle, Suite 1000 Franklin, TN 37067